Contact Ashva
Grievance Officer: Kartik Soni
Phone: +91 9717858454
Email: kartik.iitdelhi@gmail.com
The adviser should seek to resolve a grievance within the applicable regulatory timeline.
Compliance review required: grievance-officer details, complaint figures and downloadable statutory documents must be completed and verified by Ashva before this page is published.
Investor Charter
Vision
To support informed and safe investing.
What investors can expect
- A written client agreement containing fees, conflicts and confidentiality terms.
- Unbiased risk profiling and suitability assessment before advice is provided.
- Clear disclosure of material risks, costs, obligations and potential conflicts.
- Advice aligned with the investor's assessed risk profile and circumstances.
- Confidential handling of client information, subject to legal obligations and consent.
- Access to regulatory disclosures and a time-bound grievance mechanism.
Investor responsibilities
- Verify the adviser’s SEBI registration and understand the written terms.
- Pay advisory fees only through permitted banking channels and retain receipts.
- Provide accurate financial information for risk profiling and suitability analysis.
- Never share trading, demat or banking passwords, login credentials or OTPs.
- Do not rely on promises of assured, fixed or guaranteed returns.
Grievance Redressal
SEBI SCORES
If the response is unsatisfactory, lodge the grievance through SEBI’s centralised platform.
Open SCORES ↗SMART ODR
If the matter remains unresolved, consider online conciliation or arbitration.
Open SMART ODR ↗Complaint Data
| Source | Pending from previous month | Received | Resolved | Total pending | Pending over 3 months | Average resolution time |
|---|---|---|---|---|---|---|
| Directly from investors | 0 | 0 | 0 | 0 | 0 | 0 |
| SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| Other sources | 0 | 0 | 0 | 0 | 0 | 0 |
Most Important Terms and Conditions (MITC)
- The adviser accepts only fees for investment-advisory services and must not accept client funds or securities for investment.
- Investment advice does not guarantee returns, accuracy, profit or risk-free outcomes.
- Assured, fixed or guaranteed-return schemes are prohibited.
- The adviser cannot execute a trade for a client without the client’s specific, positive consent for that trade.
- Fees, advance-fee periods, termination refunds and any breakage fee remain subject to current SEBI and IAASB limits.
- Risk profiling and suitability analysis must be completed before advice and reviewed on an ongoing basis.
- Material conflicts of interest must be disclosed promptly.
- Clients should keep their contact details current and must never share account credentials or OTPs.
Attach or link Ashva’s compliance-approved complete MITC document here before publishing.